A worldwide leader in the field of digital behavioral health, Talkspace, has launched a new relationship based on a commercial health plan with Cigna, which has brought the overall tally of insured Americans covered for Talkspace up to a milestone number of 40 million. Qualified customers under the aforementioned Cigna relationship can begin a live or messaging video session with any authorized clinician they most prefer to interact with by employing similar payment that they would have in the case of an in-person visit.
Talkspace is a healthcare company focused primarily on digital behavioral technology. Its trademark psychotherapy product links each client with a grid of thousands of certified therapists through HIPAA-compliant and easy-to-use mobile and web platforms. Clients use Talkspace to send to their assigned therapist’s voice, video, and text messages from anywhere and at any time, with the option of engaging in live video sessions always available. Psychiatry services such as adolescent therapy, couple counseling, and prescription fulfillment are also offered by Talkspace, a service that has been put to use by more than 1.5 million people.
The growing relationship Talkspace has experienced with insurers has come at a time greatly affected by the COVID-19 pandemic which has led to an increase in the need to remotely access behavioral healthcare services. With the tripling of distress amongst Americans, a 70% increase in the number of clients that have registered with insurance has been seen by Talkspace between the months of March and April this year.
President and COO of Talkspace, Mark Hirschhorn, has claimed that the increasing level of interest from members and health plans is an indication of the level of trust they have towards the company’s clinical quality, platform security, and national provider network. In addition, he also stated that the services offered by Talkspace have been built with capacity and quality in mind so as to effectively serve the diverse and urgent needs of the millions of people struggling in the current climate.
Over the years, clinical treatment for conditions concerning mental health has always been inaccessible to the majority of the general public chiefly due to the high cost associated with private practice care and the inadequate estimate of in-network options. The emerging relationship between telebehavioural health services and insurers offers more approachable ways for members to tend to their overall health, mentally and physically.
This expansion has occurred primarily due to the Talkspace launch of the Digital EAP (Digital Employee Assistance Program) which provided employers a spectrum of solutions on digital wellness so as to support their employees in the midst of a time that has seen an exponential increase in the need to remotely access services. Talkspace has seen a 90% year-over-year increase in the volume of its clients since mid-March 2020. Cigna has joined a number of the largest health insurers in the country such as Premera, Optum, Humana, and Blue Cross Blue Shield, in having in-network agreements with the company Talkspace.
The worldwide health service company, Cina Corporation, is a company that focuses on developing the well-being, peace of mind, and overall health of its clients. It provides affordable access to any quality care of the clients choosing using integrated capabilities and personalized, connected solutions that improve general health. All of the services and products of Cigna Corporation are exclusively provided through or by its operating subsidiaries which include Express Scripts companies, Life Insurance Company of North America, Cigna Health and Life Insurance Company, among others. These services and products include an integrated collection of health services namely dental, medical, vision, behavioral health, supplemental benefits, pharmacy, and other similar products.
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