If your small or medium-sized business needs a qualified, trustworthy employee to answer your phones during office hours, consider using a virtual receptionist. These highly trained representatives can help to improve your office communication and employee retention, while eliminating administrative and customer service calls. With a large number of advantages, virtual receptionists are a proven, effective tool for phone answering service. They can be easily integrated into your existing phone system, or you may want to purchase your own equipment and software.
Virtual receptionist are cost-effective and are a great value. Your overhead is minimal with virtual receptionist use, and the phone calls are often higher quality than those made by live operators. You will find that the majority of virtual receptionists used have a lower call running cost than that of a live person, especially when costs are compared over the course of an entire workday.
The key to finding cost-effective virtual receptionists is finding one with exceptional technical skills. Luckily for you, today’s best individuals with excellent voices and accents often fill out this requirement, just as well as they do for the price. The need for an excellent virtual receptionist often arises from either a lack of having the ability to handle all incoming calls during busy times after normal business hours, or more often than not, after dark, when most callers are away from land lines. Another feature found commonly in virtual receptionist uses is warm transfer. This service allows you to place incoming phone calls into an answering machine, which then picks them up at a later time, with your caller’s information placed on a computer file. This option is particularly useful for potential clients or employees who would prefer that their information not be passed on to another party. While it is much less invasive than having someone actually answer your phone, it is still quite invasive and can cause privacy concerns for some.