AI Voice Receptionists as Your On-Demand Team Member

Is your small business struggling to handle customer calls? Are you worried about missing leads and potential customers? Do you receive client complaints more often than expected?  If the answer to these questions is positive, you need an AI voice receptionist. There are providers like signpost.com that have AI agents designed exclusively for small businesses and service providers. Signpost makes the onboarding process completely seamless and currently has countless clients across sectors in the United States. Here are some details worth knowing. 

Knowing AI Receptionists Better

An AI receptionist works using Artificial Intelligence (AI), Natural Language Processing (NLP), and speech synthesis. AI can also integrate with existing business tools, including QuickBooks, calendars, and scheduling apps. If you are thinking the option is the same as old IVR and voicemail systems, you are mistaken. AI has the power to understand caller intent and can provide accurate responses instead of standard answers. 

How is AI Your On-Demand Workforce? 

Small businesses have limited staff, and service providers, such as HVAC, plumbers, contractors, and electricians, have to send most of their teams to job sites. With no or just one or two people to handle calls inside the office, businesses continue to miss calls. Even if you decide to hire people, think of the amount you will need to spend on salaries, perks, and benefits. With all that, you can still struggle with call management, considering human receptionists only work for fixed hours. 

What can AI Receptionists do?

AI voice agents can answer calls without a pause or break. The service remains “on” even during weekends, holidays, and beyond usual hours. The responses are always accurate and in sync with the details shared in the knowledge base. As the customer, you control scripts and information that AI shares. What happens if AI cannot help a caller or the query is complex? The system will automatically transfer the call to your team member, especially during emergencies and when customers need more help. AI voice receptionists can also schedule appointments and confirm bookings, and the work is done accurately, ensuring there are no manual errors. 

Calls with AI are automatically recorded, which means you will have caller data that will come in handy for further training and following up with leads. If you use AI voice agents, you don’t have to deal with staff constraints during seasonal business spikes. As you expand your business or cover more locations, you can easily scale by using a better package for your AI receptionist. 

Benefits of AI as a Team Member

Here is a quick list of why AI could be a valuable investment: 

• With AI receptionists, you only pay for the service and not salaries and benefits. You don’t have to spend on recruitment and training either. The costs are predictable and based on usage. 
• Unlike humans, AI doesn’t get exhausted and will greet every caller with the same enthusiasm. You can also update scripts and FAQs as and when required, and the changes will be implemented immediately. 
• AI is always around and offers instant responses. Even if you have ten people inside your office, each of them can handle only one caller at a time. AI receptionists can answer a hundred callers or more simultaneously. 
• When you respond to customers in a timely manner and reduce hold times, it drastically improves overall trust and satisfaction. You know no caller will ever leave because the office is closed. 
• AI can also improve overall productivity inside the office. Your team and in-house admin staff can focus on jobs and other critical tasks that need more attention. 

Check for a good provider and select an AI voice receptionist that is scalable and adaptable and comes with credible support.